Returns & Exchanges: Seamless Resolution Promise

Intelligent Returns Processing

Our dedicated Returns Concierge service ensures a smooth, personalized resolution process within 90 days of your purchase. Here’s how it works:

Regional Return Centers: We automatically assign the nearest return facility based on your delivery address to streamline the process.
Pre-Return Documentation: Submit 3-5 clear photos of the product to validate its condition before returning it.
Dynamic Return Addresses: Always confirm the return address with our team before dispatching your return, as addresses may update frequently.
Flexible Solutions Policy (Ready-to-Wear Collections)

Your satisfaction is our priority, which is why we offer our Triple Option Guarantee:

1️⃣ Size/Preference Adjustments: Your first exchange ships free of charge (subsequent exchanges will incur shipping fees).
2️⃣ Full Refunds: Issued for unworn items with tags attached and in resalable condition.

Customer Responsibilities

To ensure a hassle-free return or exchange, please:

Cover return shipping costs (except for the first size exchange).
Include the original packaging with all accessories.
Act within the 90-day return window.
Non-Returnable Exceptions

To maintain our quality standards, we cannot accept returns for:

✖ Customized/Crafted-to-Order (MTO) pieces.
✖ Final sale/clearance merchandise.
✖ Items showing signs of wear, alteration, or missing components.

Quality Assurance Protocols

Our 90-Day Manufacturing Warranty covers:

✔ Structural defects (such as seam failures or material flaws).
✔ Significant discrepancies from product descriptions.

Note: Natural material variations and minor color shifts are within acceptable tolerances and are not covered under this warranty.

Fault Resolution Process

Submit a Report: Provide a detailed discrepancy report with media evidence within 72 hours of delivery.
Forensic Inspection: Our Quality Assurance team will conduct an inspection, typically within 2-4 business days.
Choose Your Resolution:
Priority replacement (subject to stock availability).
Specialist repair.
Full reimbursement.
Order Cancellation Flexibility

Pre-Shipment Cancellations: Available for standard collection items until fulfillment begins.
Custom Orders: Enter production immediately and cannot be canceled.
Financial Reconciliation

Refund Processing: Refunds are processed within 3 business days of return approval.
Payment Method Credits: Credits appear within 7-14 banking days to your original payment method.
International Transactions: Refund amounts reflect the original charge currency (exchange rate fluctuations are excluded).
Policy Integrity Measures

To protect all customers, we reserve the right to:

Limit excessive returns (≥3 change-of-mind requests annually).
Suspend accounts demonstrating policy abuse.
Require additional verification for high-value returns.
For personalized assistance, contact us with your order number and concern details. Our Resolution Specialists typically respond within 2 business hours during operational days. We’re here to ensure your shopping experience is as seamless as possible.